Return & Refund Policy
Vora Return & Refund Policy
At Vora, customer satisfaction is our top priority. We are committed to providing high-quality products and exceptional service. If you are not fully satisfied with your purchase, our refund policy is designed to ensure a smooth and fair process. Please read the details below.
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Defective Products
- If you receive a defective or damaged product, please contact us within 7 days of delivery with evidence (photos or videos). Defective items are eligible for a free replacement only, as per our policy. Refunds are not issued for defective items.
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Unsatisfactory Results
- We are proud to offer a 100% Money-Back Guarantee because we stand by the effectiveness of our skin tag remover. If you are not satisfied with the product’s performance, you may request a refund within 30 days of purchase.
- Please note that evidence is required for a refund to be approved. Specifically, you must provide a video showing that the device did not work for you, even after being used correctly according to the instructions provided. This helps us validate your request and improve our products.
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Non-Refundable Items
- Due to hygiene and safety concerns, used products are non-returnable. Refunds will be processed without requiring a return of the product.
Exceptions to the Refund Policy
- Refund requests made after 30 days of purchase will not be accepted.
- Refunds do not include shipping fees, as these are non-refundable.
- Products purchased from unauthorized retailers are not eligible for refunds.
How to Request a Refund or Replacement
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Contact Us
Email us here -
Provide Details
Include your order number, a brief explanation of the issue, and any supporting evidence (photos or videos). -
Review Process
- For defective items: A free replacement will be processed upon approval.
- For refund requests: Evidence will be reviewed, and our team will respond within 3–5 business days. Refunds, if approved, will be issued to your original payment method. Please allow 7–12 business days for the refund to reflect in your account, depending on your bank.
Partial Refunds
In rare cases where a partial refund is deemed appropriate, we may offer up to 50% of the product cost as a goodwill gesture.
Contact Information
If you have any questions or need further assistance, please don’t hesitate to contact us here
We appreciate your trust in Vora and are committed to resolving any issues promptly and fairly. Thank you for choosing us for your skincare needs!